All AirVoice Talk & Text with Data Plans
Revised: March 21, 2023
Table of Contents
Multimedia MessagingThis service will only work if used with a compatible handset, the required feature code on the account and on handsets that are properly configured with AirVoice MMS settings. Customers without MMS compatible handsets that purchase the AirVoice Talk, Text & MMS with Data package will not receive credit for the inability to send/receive multimedia messages. You should verify that your phone is MMS compatible before activating on the AirVoice Talk, Text & MMS with Data plan. AirVoice Wireless is not responsible if you are unable to download, or save ringtones, games or other multimedia content to your wireless device. The AirVoice Talk, Text & MMS with Data service provides you with the ability to send and receive MMS messages as a combination of text, photos, animations, video or sound on compatible handsets. Not all MMS handsets support all features of the service. MMS customers cannot send and receive messages in MMS format with other mobile customers who do not have an MMS compatible handset and/or are not activated for MMS. If an MMS message is sent to a mobile handset that cannot receive the message in MMS format, the recipient of the message will be sent a text message telling the recipient their message can be viewed online. The recipient will need to have an SMS compatible handset and service to receive this message. The recipient can access the message via the website for up to 7 days before deletion. There may be a delay between when a message is sent and when it is received. AirVoice Wireless accepts no liability for any loss or damage as a result of a delay in receiving a message, a message not being secure or non delivery of a sent message. Recipients of your sent message must be within the coverage of their participating supplier’s mobile network to receive a Multimedia message.
Mobile Web/DataThis service will only work on compatible handsets that offer a web browser, the required feature code on the account and on handsets that are properly configured with AirVoice data settings. It is your responsibility to ensure that your device is data capable before purchasing the AirVoice Talk, Text & MMS with Data plan. No credits will be issued to customers of AirVoice Talk, Text & MMS with Data if his or her phone does not support Mobile Web. AirVoice will not credit back internet usage time for any reason. You are allotted 3 GB of data per 30 day period on the $20 plan, 6 GB of data per 30 day period on the $30 plan, 15 GB of data per 30 day period on the $50 plan, and Unlimited Data per 30 day period on the $70 plan. A data session consists from the time you access the internet via the mobile device until you terminate the session. Each data session is billed in use per KB. There are 1024 KB in one MB. Multiple sessions can be initiated within a 24 hour period and each will be considered part of your 3 GB, 6 GB, 15 GB, or Unlimited Data (depending on your plan) as independent events. You are responsible for ending each data session. If you fail to end a session, the internet will still be considered connected on your device, and will be counted as part of your 3 GB, 6 GB, 15 GB, or Unlimited Data (depending on your plan). Failure to log off of the internet will result in depletion of your internet usage time, and will NOT be credited back to you by AirVoice Wireless for any reason. If you use your 3 GB, 6 GB, 15 GB, or Unlimited Data before the expiration of your 30 day period, you may choose to apply another 5 day refill or month's service to begin a new data cycle. If you do not finish your allotted 3 GB, 6 GB, 15 GB, or Unlimited data within your 30 day expiration period, you forfeit the remaining MB of usage. Remaining MBs do not rollover to your next expiration period. Anytime a $20, $30, $50, or $70 refill card is added, the existing data amount on your account will be reset to zero and the new data amount will be applied. We strongly suggest you add any additional refills after you finish your allotted data or after your expiration date. You can dial *777# SEND to receive your expiration date on your handset at any time.
Data allotments are provided at two different speeds. A portion of the data allotment is provided in high speed and the other portion of the data allotment is provided in a reduced speed. For example, after a refill is added on the $70 plan, you will receive the 22 GB of data at high speed. Once you complete the 22 GB of data, all remaining data will automatically be switched to a reduced speed. After a refill is added on the $50 plan, you will receive 15 GB of data at high speed. Once you complete the 15 GB of data, you will not receive any additional data. After a refill is added on the $30 plan, you will receive the first 3 GB of data at high speed. Once you complete the first 3 GB of data, the next 3 GB of data will automatically be switched to a reduced speed. After a refill is added on the $20 plan, you will receive the first 1.5 GB of data at high speed. Once you complete the first 1.5 GB of data, the next 1.5 GB of data will automatically be switched to a reduced speed.
We have the right to slow down the speed of data browsing upon our own discretion at any time during your 30 day cycle. You may attempt to download ringtones, games or other multimedia content to your wireless device. You will still be charged for data used when attempting to download multimedia content, even if you are unable to save the content to your phone. AirVoice will not issue any credits for this reason. Please note, although you may attempt to view any webpage using your mobile phone, not all websites are formatted for mobile devices. You may experience delays when attempting to load certain websites, especially those that are not formatted for wireless devices or contain graphic content. AirVoice Wireless is not responsible for slow loading time when using data services, and will not issue credits for this reason.
AutoPay: The AutoPay Discount is available to customers that have an AirVoice Wireless Unlimited Plan of $20, $30, $50 or $70. The AutoPay discount is 10% off per month and will only be applied to accounts that are enrolled in AutoPay directly through AirVoice Wireless. The AutoPay Discount will not be applied to accounts that have been de-enrolled from AutoPay, accounts that been switched to a plan and that does not offer the AutoPay Discount or to accounts that had an AutoPay payment that was unsuccessful. AirVoice Wireless has the right to change, modify, or suspend any aspect of the AutoPay discount at any time for any reason without notice.
Data allotments are provided at two different speeds. A portion of the data allotment is provided in high speed and the other portion of the data allotment is provided in a reduced speed. For example, after a refill is added on the $70 plan, you will receive the 22 GB of data at high speed. Once you complete the 22 GB of data, all remaining data will automatically be switched to a reduced speed. After a refill is added on the $50 plan, you will receive 15 GB of data at high speed. Once you complete the 15 GB of data, you will not receive any additional data. After a refill is added on the $30 plan, you will receive the first 3 GB of data at high speed. Once you complete the first 3 GB of data, the next 3 GB of data will automatically be switched to a reduced speed. After a refill is added on the $20 plan, you will receive the first 1.5 GB of data at high speed. Once you complete the first 1.5 GB of data, the next 1.5 GB of data will automatically be switched to a reduced speed.
We have the right to slow down the speed of data browsing upon our own discretion at any time during your 30 day cycle. You may attempt to download ringtones, games or other multimedia content to your wireless device. You will still be charged for data used when attempting to download multimedia content, even if you are unable to save the content to your phone. AirVoice will not issue any credits for this reason. Please note, although you may attempt to view any webpage using your mobile phone, not all websites are formatted for mobile devices. You may experience delays when attempting to load certain websites, especially those that are not formatted for wireless devices or contain graphic content. AirVoice Wireless is not responsible for slow loading time when using data services, and will not issue credits for this reason.
AutoPay: The AutoPay Discount is available to customers that have an AirVoice Wireless Unlimited Plan of $20, $30, $50 or $70. The AutoPay discount is 10% off per month and will only be applied to accounts that are enrolled in AutoPay directly through AirVoice Wireless. The AutoPay Discount will not be applied to accounts that have been de-enrolled from AutoPay, accounts that been switched to a plan and that does not offer the AutoPay Discount or to accounts that had an AutoPay payment that was unsuccessful. AirVoice Wireless has the right to change, modify, or suspend any aspect of the AutoPay discount at any time for any reason without notice.
WifiWhen using Wi-Fi, you will need to turn OFF your Cellular Data Network Setting on your handset. If you do not turn off the cellular data network setting on your handset, you will be charged for internet usage even if you are using Wi-Fi because it will still be considered Cellular Data Usage. Turning off the Cellular Data Network Setting will ensure you will strictly be using Wi-Fi and that you are not connected to the Cellular Data Network.
AirVoice’s Right to Terminate Accounts for Fraudulent ActivityAirVoice Wireless reserves the right to discontinue service to customers we feel are using our service in excess, or in any way that negatively impacts our network., as well as our ability to provide service to the larger group of customers who do not abuse the service. Some examples of fraudulent activity include Traffic Pumping and Spam Messaging. We reserve the right to cancel accounts for fraudulent activity based on voice calls, SMS, MMS and data usage.
Traffic PumpingTraffic Pumping refers to an unethical practice by which local exchange telephone carriers inflate the volume of incoming calls to their networks, profiting from the substantially increased intercarrier compensation fees. Tactics of Traffic Pumping violations include, but are not limited to: participating in lowcost chat lines, conference calling, and international calling such that the user (1) establishes high terminating access charges (typically based on false pretenses), (2) enter into traffic pumping kickback arrangements with pornographic chat lines or other calling services that agree to advertise the service on internet websites and other media and to route the millions of calls associated with their normally “free” services through the LEC’s exchange, and (3) bills terminating access charges to interexchange carriers for these calls between non-residents of the rural communities they serve and shares those spols with the calling service partners that directed the traffic to or through the LEC’s exchange. For the reasons stated, AirVoice Wireless and our main carrier reserve the right to declare such traffic pumping practices to be unlawful and unreasonable, therefore, reserve the right to suspend or terminate the service without prior notice.
AirVoice Unlimited services are intended for use that is personal and initiated by an actual person. We solely provide service for 1) live dialogue between two individuals, 2) for personal text messaging purposes, 3) general web browsing and 4) use that is generally associated with personal wireless access. AirVoice Unlimited services are not intended for communications such as machine-to-machine, telemarketing, autodialing, monitoring services or any other commercial uses that result in excessive or unreasonable usage that disrupts or could otherwise harm the AirVoice network and AirVoice’s ability to provide quality service to other subscribers. AirVoice Wireless reserves the right to respond to such networking abuse by fully terminating an account, with or without warning.
By initiating service on the AirVoice Wireless network, you acknowledge and agree to AirVoice’s ability to modify or terminate your service if your account is considered to be in use for reasons within these listed restrictions. AirVoice Wireless may deny a request of service from you for any reason. AirVoice Wireless also reserves the right to cease serving you, and cancel your account completely if your account is used in any manner that is restricted according to these terms of service. AirVoice Wireless can and will take any action necessary to protect our network and ability to provide service to the greater majority of users, to improve the network and services provided to our customers, and to prevent usage that is harmful to our network and is against our intended use of service. As an AirVoice Wireless customer, you are A) responsible for all actions performed on your wireless device when using AirVoice Wireless service, B) in full understanding of what is acceptable usage according to these terms of service and C) fully aware of our ability to terminate your service, should you be found abusing the network in ways listed within these terms of service.
AirVoice Wireless Unlimited Plans are intended for personal use for the average phone user. AirVoice Wireless, LLC reserves the right to cancel any account that has abnormally high amounts of usage.
*All information is subject to change at any time with or without notification. Because of frequent network upgrades, sometimes rates and other information may change. It is best to call our US based customer service at 888-944-2355 or visit our website AirVoicewireless.com for up to date information.
AirVoice Unlimited services are intended for use that is personal and initiated by an actual person. We solely provide service for 1) live dialogue between two individuals, 2) for personal text messaging purposes, 3) general web browsing and 4) use that is generally associated with personal wireless access. AirVoice Unlimited services are not intended for communications such as machine-to-machine, telemarketing, autodialing, monitoring services or any other commercial uses that result in excessive or unreasonable usage that disrupts or could otherwise harm the AirVoice network and AirVoice’s ability to provide quality service to other subscribers. AirVoice Wireless reserves the right to respond to such networking abuse by fully terminating an account, with or without warning.
By initiating service on the AirVoice Wireless network, you acknowledge and agree to AirVoice’s ability to modify or terminate your service if your account is considered to be in use for reasons within these listed restrictions. AirVoice Wireless may deny a request of service from you for any reason. AirVoice Wireless also reserves the right to cease serving you, and cancel your account completely if your account is used in any manner that is restricted according to these terms of service. AirVoice Wireless can and will take any action necessary to protect our network and ability to provide service to the greater majority of users, to improve the network and services provided to our customers, and to prevent usage that is harmful to our network and is against our intended use of service. As an AirVoice Wireless customer, you are A) responsible for all actions performed on your wireless device when using AirVoice Wireless service, B) in full understanding of what is acceptable usage according to these terms of service and C) fully aware of our ability to terminate your service, should you be found abusing the network in ways listed within these terms of service.
AirVoice Wireless Unlimited Plans are intended for personal use for the average phone user. AirVoice Wireless, LLC reserves the right to cancel any account that has abnormally high amounts of usage.
*All information is subject to change at any time with or without notification. Because of frequent network upgrades, sometimes rates and other information may change. It is best to call our US based customer service at 888-944-2355 or visit our website AirVoicewireless.com for up to date information.
