International Roaming
Table of Contents
International Roaming
AirVoice Wireless offers international roaming services to eligible customers through two available options:
The availability, rates, allowances, validity periods, and applicable destinations for each roaming option are determined by AirVoice Wireless and are subject to change without notice. Current details may be found on our website at https://airvoicewireless.com/international-roaming.
- International Roaming Passes: Fixed-duration bundles that include predetermined allowances for voice calls, SMS, and data usage in supported countries.
- Pay-As-You-Go (PAYG) Roaming Credit: A prepaid balance from which usage charges are deducted based on country-specific international roaming rates.
The availability, rates, allowances, validity periods, and applicable destinations for each roaming option are determined by AirVoice Wireless and are subject to change without notice. Current details may be found on our website at https://airvoicewireless.com/international-roaming.
Service Usage and Limitations
Roaming service will automatically suspend once your Roaming Pass's allowances are depleted, its validity expires, or your PAYG Roaming Credit balance reaches zero.
For PAYG Roaming Credit: A minimum balance of $20 is required to activate roaming service if you are using PAYG as your sole roaming method. PAYG credit expires 90 days from purchase. Upon expiration, international roaming service becomes unavailable, even if a balance remains. Your existing credit balance is retained; simply top up your account with additional credit to extend your service validity and resume international roaming.
Roaming availability and features vary based on your plan, device compatibility, and destination. Not all countries or networks are supported. The list of supported destinations is subject to change; please refer to the AirVoice website for the most up-to-date coverage and availability details.
Balance Update Latency: AirVoice relies on partner networks to receive usage data, which may result in delays in balance updates. Your PAYG balance will be updated within three (3) days from each instance of roaming service usage. The displayed balance may not accurately reflect usage incurred within the most recent three-day period. Consequently, your account may show a balance even if insufficient funds remain for actual service usage. AirVoice will not be responsible for claims related to balance update delays, customers not receiving timely SMS notifications, or issues concerning roaming coverage/service quality.
Data Usage Priority:
When multiple roaming options (International Passes, PAYG) are active, data is consumed in the following priority order:
For PAYG Roaming Credit: A minimum balance of $20 is required to activate roaming service if you are using PAYG as your sole roaming method. PAYG credit expires 90 days from purchase. Upon expiration, international roaming service becomes unavailable, even if a balance remains. Your existing credit balance is retained; simply top up your account with additional credit to extend your service validity and resume international roaming.
Roaming availability and features vary based on your plan, device compatibility, and destination. Not all countries or networks are supported. The list of supported destinations is subject to change; please refer to the AirVoice website for the most up-to-date coverage and availability details.
Balance Update Latency: AirVoice relies on partner networks to receive usage data, which may result in delays in balance updates. Your PAYG balance will be updated within three (3) days from each instance of roaming service usage. The displayed balance may not accurately reflect usage incurred within the most recent three-day period. Consequently, your account may show a balance even if insufficient funds remain for actual service usage. AirVoice will not be responsible for claims related to balance update delays, customers not receiving timely SMS notifications, or issues concerning roaming coverage/service quality.
Data Usage Priority:
When multiple roaming options (International Passes, PAYG) are active, data is consumed in the following priority order:
- Active Roaming Passes: Data is first used from any active Roaming Passes.
- Regional Priority: If you are roaming in Canada or Mexico, data will be consumed from applicable Canada & Mexico Passes before Global Passes.
- Shortest Validity First: Among applicable Passes, the pass with the shortest remaining validity period is used first (e.g., a Daily Pass before a Monthly Pass).
- PAYG Roaming Credit: Once all active Roaming Passes are depleted or expired, data usage is then deducted from your PAYG Roaming Credit balance.
Charges and Billing
- Roaming Passes: Customers will be charged a flat, upfront fee for the bundle. No overage charges will apply unless PAYG credit is active and additional usage occurs beyond the bundle limits.
- PAYG Roaming: Usage charges are deducted per unit of service (minute/SMS/MB) from the PAYG balance at rates set by AirVoice. These rates are generally higher than those offered under the bundled option and vary by country.
- SMS Calculation: For billing purposes, one (1) SMS message is calculated based on up to 160 characters. This includes spaces, punctuation, and special characters. If your message exceeds 160 characters, it will be split into multiple SMS segments, and each segment will be charged as a separate SMS message.
Customers are responsible for all roaming-related charges, including those incurred from incoming calls, calls forwarded to voicemail, and passive data consumption (e.g., background app activity). Charges are based on usage increments and may be rounded up according to destination-specific billing policies.
Important Disclosures and Restrictions
AirVoice reserves the right to restrict, modify, suspend, or terminate international roaming services without prior notice. Data speed may be reduced, and service may be limited based on network availability or usage patterns.
Emergency services (e.g., 911) may not be accessible when roaming internationally. Customers are solely responsible for complying with all applicable U.S. export control laws and foreign country regulations while using roaming services.
Customers should review the most current list of supported destinations, rates, and terms at https://airvoicewireless.com/international-roaming prior to international travel.
Emergency services (e.g., 911) may not be accessible when roaming internationally. Customers are solely responsible for complying with all applicable U.S. export control laws and foreign country regulations while using roaming services.
Customers should review the most current list of supported destinations, rates, and terms at https://airvoicewireless.com/international-roaming prior to international travel.
Refunds
AirVoice Wireless does not provide refunds or credits for unused International Roaming Passes or unused Pay-As-You-Go (PAYG) Roaming Credit. All roaming purchases are final once activated or applied to an account. Refunds will only be issued where expressly required by applicable law.