No signal bars or a "no service" error message means no connection. We can fix that.

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• Your line is active.
• You're in a covered area.
• Airplane mode is off.
• Wi-Fi Calling is turned off. If the problem happens when  Wi-Fi calling is on, see  Wi-Fi calling  problems instead.
• The copper plating on your SIM card has no chips or discoloration. If it does, contact us from a device that has service if you have one.

Troubleshoot no signal or "no service" errors

• 1Restart your device and check for signal bars.
• 2Change Wi-Fi Calling preferences to Cellular Preferred or  Cellular Only to prevent Wi-Fi Calling issues from interfering with the signal.
• 3Turn off Wi-Fi to make sure you're using the AirVoice Wireless network.
• 4Set the device Network  mode  to  Auto.
• 5Remove any cases or covers from the device.
• 6
  (Apple only) Reset network settings (select Settings > General > Reset > Reset Network Settings) and verify the AirVoice Wireless Carrier Settings are up-to-date. You can do this over Wi-Fi.
• 7Update the device software to the latest version.
• 8
  Perform a manual network selection to look for networks your device can connect to. If you see:
  
  

  • Registered to the network, but no signal: The problem is likely due to low or no coverage. If the coverage map showed good coverage, try switching to 2G or turning off LTE.
  • Network is not available: The problem is likely no coverage. If the coverage map showed good coverage, perform a master reset.
  • Network is available but cannot connect: We'll need to check your SIM card when you contact us.
  • Network selection gets stuck or gives error: Perform a master reset. If that doesn't help, we'll check your SIM card when you contact us.
• 9Check for signal.