Signal issues

No signal bars or a "no service" error message means no connection. We can fix that.

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Before you dive too deep into troubleshooting, make sure of the following:

Your line is active.

You're in a covered area.

Airplane mode is off.

Wi-Fi Calling is turned off. If the problem happens when Wi-Fi calling is on, see Wi-Fi calling problems instead.

The copper existing on your SIM card has no chips or discoloration. If it does, contact us from a device that has service if you have one.

Troubleshoot no signal or "no service" errors

If your device meets the criteria above and you still have no signal proceed with
the troubleshooting steps below:

Step 1

Restart your device and check for signal bars.

Step 2

Change Wi-Fi Calling preferences to Cellular Preferred or Cellular Only to prevent Wi-Fi Calling issues from interfering with the signal.

Step 3

Turn off Wi-Fi to make sure you're using the AirVoice Wireless network.

Step 4

Set the device network mode to Auto.

Step 5

Remove any cases or covers from the device.

Step 6

(Apple only) Locate or Reset network settings (select Settings > General > Reset > Reset Network Settings) and verify the AirVoice Wireless Carrier Settings are up-to-date. You can do this over Wi-Fi.

Step 7

Update the device software to the latest version.

Step 8

Perform a manual network selection to look for networks your device can connect to. If you see:

Registered to the network, but no signal: The problem is likely due to low or no coverage. If the coverage map showed good coverage, try switching to 2G or turning off LTE.
Network is not available: The problem is likely no coverage. If the coverage map showed good coverage, perform a master reset.
Network is available but cannot connect: We'll need to check your SIM card when you contact us.
Network selection gets stuck or gives error: Perform a master reset. If that doesn't help, we'll check your SIM card when you contact us.

Step 9

Check for signal.

Still need help?

If the phone still has no signal bars or shows a 'no service' error after you've worked through these troubleshooting steps, contact us from a device that does have service.

Report a location without service

Report your device if that doesn't help follow the troubleshooting steps above to take care of any other potential problems. If you're still experiencing issues, contact us from a device that has service if you have one.