AirVoice Device Unlock Policy

Unlock Policy
AirVoice subscribers with handsets that cannot be unlocked may be eligible for a replacement phone
  • Unlock PolicyCustomers must request handset unlocking.
  • Unlock PolicyCustomers must have had their locked device activated on AirVoice Wireless service for no fewer than 12 months and not have had their telephone number recycled or ported.
  • Unlock PolicyCustomers must request this interim unlocking solution while their service is active and in good standing or within 60 days after their active service days expire. This 60-day grace period applies even if the customer’s telephone number was recycled or ported.
  • Unlock PolicyCustomers must currently own an AirVoice locked handset launched on AirVoice’s service after September 01, 2018 or activated with AirVoice’s service after September 01, 2018.
  • Unlock PolicyCustomers must possess a handset that is in working condition.
  • Unlock PolicyCustomers must possess a handset that is not reported stolen, lost, or associated with fraudulent activity.
  • Unlock PolicyIf a customer requesting handset unlocking is deployed military personnel, upon provision of deployment papers, AirVoice will honor that customer’s unlocking request.
  • Unlock PolicyCustomers are eligible for this program only once every twelve months.
  • Unlock PolicyA person who requests unlocking must be the customer of record with AirVoice on the service and AirVoice can, in its discretion, require proof that the requisite party is the customer of record.

Unlock Policy
AirVoice may refuse any unlocking request that would result in an abuse of its Unlocking Policy or is part of an effort to defraudAirVoice or its customers. AirVoice Unlocking Policy is subject to change at any time without advance notice.

Unlock Policy
Unlock Policy
Customers who would like to check if they are eligible for or can submit a request to unlock their phone(s) can do so by calling customer support at

213-372-7777