Check Coverage

1. A Compatible GSM Phone.
2. An AirVoice Wireless SIM card with an active AirVoice plan.

1. Purchase an AirVoice Wireless SIM card, which can be done here.

2. Once you have the SIM card in your possession, you can either Activate a New Phone Number or Port Your Existing Phone Number.

• a. To activate a New Phone Number- Select “Start Service”, then "Activate SIM Card" through your AirVoice account page. Please Note: If you wish to transfer your current phone number from your old service provider, do NOT activate your SIM card.
  
• b. To keep Your Existing Phone Number- Select "Start Service", then "Transfer Number In" through your AirVoice account page and fill in all of the fields on that page.
  

3. Purchase Airtime. Once you are provided with your new AirVoice number, you will need to add airtime to your account in order for the service to work. This can also be done on AirVoiceWireless.com.

Yes, you can port your existing phone number to AirVoice Wireless as long as it is in an active status with your current service provider.

To port in your existing phone number, please follow the steps below:

1. Before Submitting Your Port Request, we strongly suggest that you contact your current service provider to get the following information:

• a. Your Account Number
• b. The Pin or Password on your account
• c. The Name and Address on your account

2. Once you have your correct Account information, you can submit a PORT IN request to AirVoice via our website or by calling Customer Service.
Please note you will need a Non-Active AirVoice SIM Card and an AirVoice Refill Card in order for the port to Complete. (If you plan on purchasing a Refill via our website after the port is completed, Please specify “will add later” in the Refill Pin Field).

3. Once your port in request is complete and your airtime has been added, you may place your AirVoice SIM card in your device and begin using your new service. Please be sure to power off your old device from your old service provider.

4. To check the status of your Port In, Please contact customer service at (888) 944-2355 or (707) 289-2355 .

We are sad to hear that you may leave. However, if you are sure about this choice, we hope to have you back as a customer in the near future.

Please note that your AirVoice Wireless account number is your 20 digit AirVoice Wireless SIM card number. The SIM card number is located under the battery, directly on the SIM card.

AirVoice Wireless does not require a pin number to port out, however if you wish to use one, you can provide the last 4 digits of your phone number in the pin number field.

The settings on your iPhone or Android may not be setup correctly for our AirVoice Network. To easily configure your device with our APN instructions, click here.

You can either email our support team at [email protected] or you can call customer service (from a different phone) at (888) 944-2355 or (707) 289-2355 to add or remove features on your account.

A compatible device is required and you will need the necessary configurations programmed to your handset in order for these features to work.

To program these configurations, you can either contact customer service from a different phone or email [email protected]. Please provide the make and model of the handset you are using when requesting the configuration settings via email.

Please note that airtime charges will apply when these features are in use. Pricing for the use of these features is available on our Plan Page.