Bring Your Own Device

Already have a phone? No problem

If you want to use an existing phone with your new AirVoice Wireless service, you can easily do so if your phone is unlocked and compatible.

Instructions on how to check imei

1. Enter *#06# on your phone’s dial pad. Some carriers don’t allow you to access.

2. Check in the settings:

• Android: Go to Settings > About Device > Status
• iPhone: Go to Settings > General > About

How do I know I can use my phone with AirVoice Wireless?

What is an IMEI and where can I locate the IMEI on my phone?

The IMEI is a unique 15-digit serial number that is assigned to every cell phone. To locate your device's IMEI, simply dial #06# on your phone's keypad, and the IMEI number will appear on the screen.

Can I bring my own phone number to AirVoice?

Yes! You can transfer your existing phone number to AirVoice Wireless if:
• Your phone is compatible
• Your service is still active with your current wireless provider.

Here are steps to help you transfer our number

1. Gather Your Account Information:

Contact your current service provider to obtain the following details:

Account Number
PIN or Password
Name and Address on the account

2. Submit Your Port-In Request:

Once you have the correct information, submit a PORT IN request via our website or by calling Customer Service.
Ensure you have a Non-Active AirVoice SIM Card and an AirVoice Refill Card ready for the port to complete.
If you plan to purchase a Refill on our website after the port, please select “will add later” in the Refill PIN field.

3. Activate Your Service:

After the port is complete and your airtime has been added, insert your AirVoice SIM card into your device and start using your new service.
Remember to power off your old device from your previous provider.

4. Check Your Port-In Status:

For updates on your transfer, contact Customer Service at (888) 944-2355.

Important Notes:

Most transfers are completed within a few hours and should be finished within 48 hours.
Landline transfers may take up to 5 business days.
If you have any questions about your transfer, please contact our Customer Support at (888) 944-2355.