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EnglishPay As You Go
Revised: March 21, 2023
Table of Contents
Service AvailabilityService is available only if you are within the AirVoice GSM coverage area. Service may be interrupted due to system capacity limitations and system repairs or modifications. Service is subject to limitation or interruption caused by weather, terrain, obstructions such as trees or buildings and other conditions. AirVoice is not responsible for time lost or days lost for interruption of service caused by above mentioned. There will be no credits or refunds issued for any reason.
Service ActivationTo activate your AirVoice account, you must purchase an AirVoice SIM card and an AirVoice Refill Card.
Use of DeviceOnly Certified & Approved Unlocked 850/1900 MHz GSM phones are compatible with AirVoice GSM service. You are responsible for the purchase and maintenance of your own phone.
Cancellation PolicyCancellation requests should be put in writing, faxed to (888) 944-2355. You will lose any remaining airtime on your account. AirVoice will not provide a refund or credit for any airtime. AirVoice will not reinstate your account once you have requested it to be cancelled for any reason.
Right to Terminate ServiceWe reserve the right to cancel, interrupt or restrict service to your number, without notice if we suspect fraudulent, illegal or abusive activity, abnormally high amounts of usage, failure to maintain an appropriate account balance for applicable charges, for harassing our employees and/or harassing other AirVoice customers. Some examples of fraudulent activity include Traffic Pumping and Spam Messaging. We reserve the right to cancel accounts for fraudulent activity based on voice calls, SMS, MMS and data usage.
Porting PolicyYou are able to port your number out of AirVoice Wireless to other carriers. AirVoice does not guarantee that number transfers to or from our company will be successful. If you request to port your number out to another company, that is considered a request by you to us to terminate all of the services associated with that number. Your remaining airtime will be forfeited and you will not receive a credit for the remaining balance. AirVoice will not release your wireless number to another carrier without proper verification. If you are attempting to change service providers, you will need to verify your four-digit pin as well as your AirVoice SIM card number, which is your account number, in order to transfer your account. Your account must be in an active status in order to port out.
Traffic PumpingTraffic Pumping refers to an unethical practice by which local exchange telephone carriers inflate the volume of incoming calls to their networks, profiting from the substantially increased intercarrier compensation fees. Tactics of Traffic Pumping violations include, but are not limited to: participating in low-cost chat lines, conference calling, and international calling such that the user (1) establishes high terminating access charges (typically based on false pretences), (2) enter into traffic pumping kickback arrangements with pornographic chat-lines or other calling services that agree to advertise the service on Internet websites and other media and to route the millions of calls associated with their nominally “free” services through the LEC’s exchange, and (3) bills terminating access charges to interexchange carriers for these calls between non-residents of the rural communities they serve and shares those spoils with the calling service partners that directed the traffic to or through the LEC’s exchange. For the reasons stated, AirVoice Wireless and our main carrier reserve the right to declare such traffic pumping practices to be unlawful and unreasonable, therefore, reserve the right to suspend or terminate the service without prior notice.
ChargesYou are responsible for paying all charges such as airtime, maintenance fees, E911 fees, features, voicemail access from cellular phone, directory/operator assistance charges, the price of device and accessories, etc. You will be billed regular airtime charges for calls made to 800, 866, 877, 888 and all other toll free calls. Domestic long distance calls will be billed at regular airtime charges. Calls to international numbers will be billed at a higher rate (call customer service for rates). For all calls, the length of the call will be measured during the time that you are connected to our system, which is approximately from the time you press “SEND” or other key to begin a call until approximately the time you press “END” key to terminate the call. Airtime usage on each call is deducted in full minute increments, with partial minutes of use rounded up to the next full minute. Unanswered calls lasting 30 seconds or more will be charged standard airtime and rounded up to the nearest minute. Features such as call waiting, 3-way calling, call forwarding and voicemail will incur applicable airtime charges.
Release of informationAirVoice may release information about your account when we believe release is appropriate to comply with the law (i.e. subpoena, court order, E911 information, etc.). There will be no call histories released to customers for any reason.
Account BalanceAll calls will be automatically deducted from your account balance. Balances are not transferable or refundable. Airtime cannot be moved from one phone number to another phone number. You should take reasonable efforts to safeguard your phone and replenishment airtime cards. Airtime expires 30 days after the refill pin was added whether you use your phone or not. Adding multiple refill cards will not stack the expiration period. For example, if two refill cards are added on the same day you will receive 30 days of service for the two pins (not 60 days). If no additional airtime is added before the current expiration date, your airtime will be forfeited on your expiration date. After the account reaches a zero balance or goes into an expired status, your phone number will stay active for 30 days. If there is still no refill within the 30 days, the phone number will be cancelled. The SIM Card cannot be reactivated once it is cancelled.
PUK CodesPlease contact our US based customer service at 888-944-2355 if your phone asks for a PUK code. Do not attempt guessing any codes because it will disable your SIM card.
Use of Service/RatesRates are based on the card denomination purchased. International rates vary and are subject to change without notice. It is always best to contact customer service for up to date rates and available countries. You cannot use our service to place calls to numbers that begin with 500, 700, 855, 900 or 976. You cannot use the service to place operator assisted calls such as third party billed, and collect calls. If you are unable to successfully place a call out, attempt dialing with 1 + the area code + the 7-digit number. It is highly recommended that you power cycle your phone at least once per day to help re-register our phone within the Network.
Phone CodesIf your phone is asking for ANY codes you are not aware of, do not attempt guessing any codes because it may disable your SIM card. You will need to purchase a Non-Active AirVoice Wireless SIM card if you disable your SIM card.
DisputesAll disputes must be submitted within 30 days. AirVoice is not responsible for disputes that occurred more than 30 days from the date of the dispute.
Account InformationAny person that is able to verify your mobile number, SIM card number and/or account information is authorized by you to make changes to your account. We recommend that you associate any name & four-digit code on your account to prevent others from making changes to your account.
Multimedia MessagingMultimedia Messaging service is an optional feature available to AirVoice Pay As You Go customers. This service will only work if used with a compatible handset, the required feature code on the account and on handsets that are properly configured with AirVoice MMS settings. Customers without MMS capable handsets will not receive credit for inability to send/receive multimedia messages. You should verify that your phone is MMS compatible before using this feature. Any Multimedia Message you attempt to send or receive will deduct 10 cents from your account balance, whether it is successfully delivered or not, in addition to the daily access fee (if applicable). You may attempt to download ringtones and games via Multimedia messaging. AirVoice Wireless is not responsible if you are unable to download ringtones and games via Multimedia messaging. AirVoice Wireless is not responsible if you are unable to download, or save ringtones, games, or other multimedia content to your wireless device. You will still be charged a multimedia message if you receive an MMS, but are not able to save the content to your phone. AirVoice will not issue any credits for this reason. You will have the ability to send and receive MMS messages as a combination of text, photos, animations, video or sound on compatible handsets. Not all MMS handsets support all features of the service. MMS customers cannot send and receive messages in MMS format with other mobile customers who do not have an MMS compatible handset and/or are not activated. If an AirVoice MMS message is sent to a mobile handset that cannot receive the message in MMS format, the recipient will need to have an SMS compatible handset and Service to receive this message. The recipient can access the message via the website for up to 7 days before deletion. Please note, you will still be charged an MMS message even if the recipient does not have MMS. There may be a delay between when a message is sent and when it is received. AirVoice Wireless accepts no liability for any loss or damage as a result or a delay in receiving a message, a message not being secure or non delivery of a sent message. Recipients of your sent message must be within the coverage of their participating supplier’s mobile network to receive a Multimedia message. If a recipient’s phone is turned off, or out of coverage, the multimedia message is still considered sent, and you will still be charged 10 cents for the message.
Ability to change servicesYou will have the ability to change from one rate plan to another upon request if proper verification is provided. Please contact our US based customer service at 888-944-2355. A new refill card will be needed when switching to a different rate plan. AirVoice will not transfer your remaining balance or airtime days. You may lose your voicemail box which includes your greeting and any saved messages when changing your rate plan.
Mobile Web/DataThis service will only work on compatible handsets that offer a web browser, the required feature code on the account and on handsets that are properly configured with AirVoice data settings. It is your responsibility to ensure that your device is data capable before purchasing the AirVoice Talk, Text & MMS with Data plan. No credits will be issued to customers of AirVoice Talk, Text & MMS with Data if his or her phone does not support Mobile Web. AirVoice will not credit back internet usage time for any reason. You are allotted 25 MB of data per 5 day period on the $5 plan, 1GB + 1GB Promo of data per 30 day period on the $20 plan, 6 GB of data per 30 day period on the $30 plan, Unlimited data per 30 day period on the $50 plan. A data session consists from the time you access the internet via the mobile device until you terminate the session. Each data session is billed in use per KB. There are 1024 KB in one MB. Multiple sessions can be initiated within a 24 hour period and each will be considered part of your 25 MB, 1GB + 1GB Promo, 6GB or Unlimited Data (depending on your plan) as independent events. You are responsible for ending each data session. If you fail to end a session, the internet will still be considered connected on your device, and will be counted as part of your 25 MB, 1GB + 1GB Promo, 6GB or Unlimited Data (depending on your plan). Failure to log off of the internet will result in depletion of your internet usage time, and will NOT be credited back to you by AirVoice Wireless for any reason. If you use your 25 MB, 1GB + 1GB Promo, 6GB or Unlimited Data before the expiration of your 5 or 30 day period, you may choose to apply another 5 day refill or month’s service to begin a new data cycle. If you do not finish your allotted 25 MB, 1GB + 1GB Promo, 6GB or Unlimited Data within your 5 or 30 day expiration period, you forfeit the remaining MB of usage. Remaining MBs do not rollover to your next expiration period. Anytime a $5, $20, $30 or $50 refill card is added, the existing data amount on your account will be reset to zero and the new data amount will be applied. We strongly suggest you add any additional refills after you finish your allotted data or after your expiration date. You can dial *777# SEND to receive your expiration date on your handset at any time.
Data allotments are split in half and provided at two different speeds. The first half of the data allotment is provided in high speed and the second half of the data allotment is provided in a reduced speed. For example, after a refill is added on the $50 plan, you will receive the first 5 GB of data at high speed. Once you complete the first 5 GB of data, all remaining data will automatically be switched to a reduced speed. After a refill is added on the $30 plan, you will receive the first 3 GB of data at high speed. Once you complete the first 3 GB of data, the next 3 GB of data will automatically be switched to a reduced speed. After a refill is added on the $20 plan, you will receive the first 1 GB of data at high speed. Once you complete the first 1 GB of data, the next 1 GB of Promo data will automatically be switched to a reduced speed. After a refill is added on the $5 plan, you will receive the first 12.5 MB of data at high speed. Once you complete the first 12.5 MB of data, the next 12.5 MB of data will automatically be switched to a reduced speed.
High Speed data is determined by the type of device you are using, the AirVoice Wireless plan that you are on and the service coverage in your area. To receive 4GLTE data speeds, you will need to use a compatible 4G LTE device, be on the appropriate 4GLTE AirVoice Wireless plan and be located in an area that offers 4G LTE data speeds. If you are using a 3G or 4G device, the fastest speeds you will receive is based on the type of device you are using even if you are in a coverage area that offers a faster speed. See coverage map for details on Data speeds in your area. Reduced speed data will allow you to consume data at a rate up to 128kb/sec. The Reduced speed rate of data will be the same for all devices (3G, 4G, LTE etc.) We have the right to slow down the speed of data browsing upon our own discretion at any time during your 5 or 30 day cycle. You may attempt to download ringtones, games or other multimedia content to your wireless device. You will still be charged for data used when attempting to download multimedia content, even if you are unable to save the content to your phone. AirVoice will not issue any credits for this reason. Please note, although you may attempt to view any webpage using your mobile phone, not all websites are formatted for mobile devices. You may experience delays when attempting to load certain websites, especially those that are not formatted for wireless devices or contain graphic content. AirVoice Wireless is not responsible for slow loading time when using data services, and will not issue credits for this reason.
Data allotments are split in half and provided at two different speeds. The first half of the data allotment is provided in high speed and the second half of the data allotment is provided in a reduced speed. For example, after a refill is added on the $50 plan, you will receive the first 5 GB of data at high speed. Once you complete the first 5 GB of data, all remaining data will automatically be switched to a reduced speed. After a refill is added on the $30 plan, you will receive the first 3 GB of data at high speed. Once you complete the first 3 GB of data, the next 3 GB of data will automatically be switched to a reduced speed. After a refill is added on the $20 plan, you will receive the first 1 GB of data at high speed. Once you complete the first 1 GB of data, the next 1 GB of Promo data will automatically be switched to a reduced speed. After a refill is added on the $5 plan, you will receive the first 12.5 MB of data at high speed. Once you complete the first 12.5 MB of data, the next 12.5 MB of data will automatically be switched to a reduced speed.
High Speed data is determined by the type of device you are using, the AirVoice Wireless plan that you are on and the service coverage in your area. To receive 4GLTE data speeds, you will need to use a compatible 4G LTE device, be on the appropriate 4GLTE AirVoice Wireless plan and be located in an area that offers 4G LTE data speeds. If you are using a 3G or 4G device, the fastest speeds you will receive is based on the type of device you are using even if you are in a coverage area that offers a faster speed. See coverage map for details on Data speeds in your area. Reduced speed data will allow you to consume data at a rate up to 128kb/sec. The Reduced speed rate of data will be the same for all devices (3G, 4G, LTE etc.) We have the right to slow down the speed of data browsing upon our own discretion at any time during your 5 or 30 day cycle. You may attempt to download ringtones, games or other multimedia content to your wireless device. You will still be charged for data used when attempting to download multimedia content, even if you are unable to save the content to your phone. AirVoice will not issue any credits for this reason. Please note, although you may attempt to view any webpage using your mobile phone, not all websites are formatted for mobile devices. You may experience delays when attempting to load certain websites, especially those that are not formatted for wireless devices or contain graphic content. AirVoice Wireless is not responsible for slow loading time when using data services, and will not issue credits for this reason.
